about the job.

• Lead a team of 3, fostering a culture of technical excellence and outstanding user support and customer service.
• Oversee the acquisition, deployment, and management of all end-user hardware and software, including Windows and mobile devices.
• Develop and implement strategies and architecture for software distribution, patching, and security updates.
• Manage IT operations for end-user technologies, ensuring timely and effective resolution of technical issues.
• Identify opportunities to improve IT processes, streamline workflows, and enhance the overall end-user experience.
• Collaborate with other IT teams to ensure a secure and stable IT environment.
• Develop and maintain documentation for IT policies, procedures, and support guides.

skills & experiences required.

• Bachelor's Degree or above in Computer Science or a related discipline
• Minimum of 10 years of experience in end-user computing/digital workplace technologies/IT operations, with at least 3 years in a leadership or managerial role.
• Strong technical knowledge of end-user technologies within a Microsoft environment.
• Oversee the deployment and maintenance of frontend EUC Management including client-side applications (e.g., M365, Microsoft Office, Adobe, web-based apps) and virtual desktops (e.g., VMware Horizon, Citrix, VMware Horizon).
• Manage backend EUC including Intune, SCCM, and Active Directory etc..
• Good understanding of ITIL principles and best practices for IT service and helpdesk management.
• Excellent problem-solving, communication, and interpersonal skills.
• Proficient in both spoken and written Chinese and English, and currently based in Hong Kong with a valid work permit.
• ITIL v4 or Microsoft Certified Professional certifications are a plus.

If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW; or for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk with your resume.

More Information: https://www.randstad.com.hk/jobs/it-manager-end-user-computing-55k-70k_hong-kong_45938159/